Last updated: 18 November 2025
At MissChanty, customer satisfaction is a priority. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.
We offer a 14-day return period, meaning you have 14 days from the date your order was delivered to request a return.
This applies to all customers worldwide, including the European Union’s 14-day legally mandated cooling-off period.
All returns incur a €35 return handling fee.
Return shipping costs are not covered by MissChanty and must be paid by the customer.
The €35 fee will be deducted from your final refund amount.
To qualify for a return, your item must be:
in the same condition as received;
unused, unworn, and free from odors or marks;
with all original tags attached;
in the original packaging;
accompanied by proof of purchase.
Items returned without meeting these criteria may be denied.
To initiate a return:
Email us at info@misschanty.com.
Provide your order number and reason for return.
If your return is approved, we will provide:
a return shipping label;
instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
For any questions, you may always contact info@misschanty.com.
Please inspect your order promptly upon delivery. Contact us immediately at info@misschanty.com if:
the item is damaged;
the item is defective;
you received the wrong product.
We will review the issue and resolve it as quickly as possible.
The following items cannot be returned:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty, cosmetics, hygiene products)
Hazardous materials, flammable liquids, or gases
Sale items or discounted clearance items
Gift cards
If you are unsure whether your item is eligible, please contact us.
We do not offer direct product exchanges.
If you wish to receive a different item:
Complete a return request.
Once your return is accepted, place a new order for the preferred item.
This ensures faster processing and availability.
If your order was delivered within the European Union, you have the legal right to cancel your order within 14 days, for any reason, and without justification.
Returned items must still meet the eligibility criteria:
unworn, unused;
original tags attached;
returned in original packaging;
proof of purchase included.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be issued to your original payment method.
A €35 return fee will be deducted from the refund amount.
Refunds are processed within 10 business days after approval.
Please note:
Your bank or credit card provider may require additional time to finalize the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@misschanty.com.
For all return or refund questions:
MissChanty
Email: info@misschanty.com
Address: Zilveren Maan 16, 5711NK Someren, The Netherlands